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Information Request
For information and friendly customer service, please call: 1-800-421-1141
Or email questions to: support@thkphoto.com
Catalog Request
If you are a US resident, we would be glad to send you a printed catalog if you request one. However, we would be pleased if you would consider downloading a copy of one of our current catalogs in PDF format instead. It's faster, you can view the catalog on your computer, at your convenience, and will not contribute to the harvesting of our nation's forest.
Please click here to visit our download center.
Warranty
All our products are manufactured to precise standards and have been subject to stringent quality control inspections throughout the manufacturing process. They are warranted to be free from defects in material and craftsmanship. SLIK tripods and accessories carry a three year limited warranty on tripods and a one year limited warranty on heads and accessories. Our warranty only applies to products originally distributed in the United States by THK Photo Products, Inc. AND purchased from an authorized dealer in the USA. Even for warranty repairs the customer is responsible for shipping charges to THK.
SLIK does not require customers to register their lens purchase. Please retain your THK warranty card in a safe place and only send it in WITH the tripod/accessory and a copy of sales receipt should it need repair.
Warranty Repair Service
Where to send:
Please package product securely and send to:
THK Photo Products, Inc.
7642 Woodwind Drive
Huntington Beach, CA 92647
What to send with product:
A copy of your Sales Receipt from an AUTHORIZED THK Dealer and the original un-expired THK Photo Products Inc. (or SLIK Corp.) warranty card you received when you purchased the product, and a short note explaining the problem you are experiencing with the product.
Return shipping:
We will cover return shipping for warranty repairs only to an address within the United States, by UPS ground service. If repaired product has to be returned outside of the 50 United States, the customer is responsible for return shipping costs, including but not limited to customs duty and V.A.T. in the country of destination. Customers residing outside of the United States should contact us for shipping charges which are payable in advance in U.S. dollars.
Insurance:
Repaired products are insured for their replacement value at no additional charge.
Non-Warranty Repairs
Please follow the same procedure outlined above. You will receive an estimate in the mail or you may request an estimate by email. Return shipping charges are included in the repair estimate.
Email: repairs@thkphoto.com
Tips & Techniques
Click here to view the Tips & Techniques pages for everyone with an interest in photography. It is intended to help beginners get started in photography, and become so good at it that they turn into advanced amateurs. However, accomplished photographers will also find useful tips and hints here.
